Delivery Information

We offer free delivery on UK orders over £49, US orders over $65 & EU orders over €100. You can also enjoy free UK returns and easy returns for the rest of the world.

** Please note delivery services may temporarily take 7 to 14 working days due to Unforgettable joining the Live Better With Family. We appreciate your patience and understanding and will confirm when our normal delivery services are resumed **



We ship to all countries, wherever you are in the world!

If you have any questions about shipping charges or queries about your order please contact us at or you can call us free from the UK on 0203 870 3874 and the US on 0888 590 5924. If you are elsewhere you can call us on +44 203 870 3874.

(from dispatch)

UK Royal Mail 48 2 - 3 working days



DPD Express Tracked

1 - 2 working days Free - Orders over £49
£3.99 - Orders £49 or less

Ireland Royal Mail Standard 4 - 5 working days €4.95

Ireland DHL Express Tracked 2 - 3 working days Free - Orders over €100
€24.65 - Orders €100 or less

US Royal Mail Standard 6 - 7 working days $7.99

US DHL Express Tracked 1 - 3 working days Free - Orders over $69
$9.90 - Orders $69 or less


DHL Express Tracked

2 - 3 working days

(custom fees may also apply)

DHL Express Tracked 5 - 20 working days
(varies by country)

Calculated at Checkout
(varies by country)

Please note:
 Working days exclude Saturday, Sunday and Bank Holidays.

Orders placed before 1pm are usually dispatched the same day. However, dispatch to all countries can take up to 48 hours, excluding weekends & bank holidays.

Bulky heavy items will incur a delivery charge of £4.95 in the UK and $10 in the US. For all other countries shipping charges are calculated at Checkout.

Due to the vast number of products that we stock, some will be shipped directly from the manufacturer. In these instances, you will be notified by email. 

Custom Fees

Your order will be dispatched from the UK and may incur custom fees. It is your responsibility to pay the custom fees in order to receive the goods. The shipping provider will contact you directly to notify you of this. By confirming the order at checkout, you acknowledge that you will not be refunded for your delivery charge should you not wish to pay the custom fee.