Returns & Refunds

Returns

We offer a 30 day, no quibble, returns policy. Returns from the UK are free. For the rest of the world, we have partnered with DHL to offer a very competitive international returns service.

Whilst we hope you love your order, we understand you may change your mind. All we ask is that you email us at theteam@livebetterwith.com to notify us of your return within 30 days. If 30 days have passed since your purchase, unfortunately, we will not be able to offer you a refund.

It is not possible to return the following products: Knickers, intimate or sanitary goods and perishables.

UK Free Returns

To be eligible for free returns from the UK please follow these steps:

  1. Print and fill out the Returns Slip from the following link: Returns Slip

  2. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.
     
  3. Prepare and print the Returns Label from the following link. You simply need to add your details and Order Number to the form and print: Returns Label

  4. Cover your original address label with the new Returns Label. 

  5. Please ensure the Returns Slip is included and the Returns Label is stuck over the original address label. Returns sent using other methods are at the customer's own cost and liability.

  6. Return your package via the Post Office, remembering to get proof of postage. Please don't post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

It is your responsibility to return your unwanted items in a resalable state. You will not receive a refund should your order be returned damaged to our warehouse.

For further details on items eligible for returns please refer to our Terms and Conditions.

International Returns Service

We are aware that returning your order to the UK can be expensive, tiresome and inconvenient. We are proud to announce that we have joined forces with DHL to offer a competitive International Returns service. Should you wish to return your order via DHL please call us free from the US on 1855 815 5533 and the rest of the world on +44 20 3026 4665.. Alternatively, send an email to theteam@livebetterwith.com for more information.

For international customers, please keep your certificate of postage safe as you will need this as your proof of return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

We will not be responsible for items lost or damaged in the post when returning them to us, so we recommend you send your returns via a 'Tracked' or 'Signed For' delivery service, giving you proof of your item's return.

It is your responsibility to return your unwanted items in a resalable state. You will not receive a refund should your order be returned damaged to our warehouse.


Can I exchange instead?

If you would like to exchange your item simply return the unwanted item following our returns procedure and place a new order online for the product you’d like. It can take 5-10 working days for the refund to appear in your bank account from the date we receive your order.

 

Returns Address

All Returns should be sent to the following address:

FAO: Live Better With

Synergy Retail Support Ltd

Unit 3

Crow Lane Industrial Estate, 

Ravens Way, 

Northampton 

NN3 9UD  

Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return has been checked and processed, we will issue you with a refund using your original payment method. It can take 5-10 working days for the refund to appear in your bank account.

If you have a query about your refund please email theteam@livebetterwith.com or you can call us free from the UK on 0203 870 3874 and the US on freephone 0888 590 5924. If you are elsewhere you can call us on +44 203 870 3874.