Returns & Refunds

We offer a 30 day, no quibble, returns policy. Returns from the UK are free. For the rest of the world, we have partnered with DHL to offer a very competitive international returns service.

Whilst we hope you love your order, we understand you may change your mind. All we ask is that you return your order to us within 30 days of receiving your order. If 30 days have passed since your purchase, unfortunately, we will not be able to offer you a refund. Once you have returned your good(s), please allow 14 working days for returned to be processed.

Please note, it is not possible to return the following products: Knickers, intimate or sanitary goods and perishables for hygiene reasons. Or any items bought in sale. 

Member Returns

As a member you are now eligible for our 365 day return policy. Whilst we hope you will love your order, we understand you may change your mind. So we are now offering members a whole year to return. All we ask is that the goods are in their original condition including labels and tags intact and with the original packaging.

This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found here.

UK Free Returns

To be eligible for free returns from the UK please follow these steps:

  1. Print and fill out the Returns Slip from the following link: Returns Slip

  2. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached. 

  3. Prepare and print the Returns Label from the following link. You simply need to add your details and Order Number to the form and print: Returns Label. A returns reasons must be included otherwise this could delay your refund.

  4. Cover your original address label with the new Returns Label. 

  5. Please ensure the Returns Slip is included and the Returns Label is stuck over the original address label. Returns sent using other methods are at the customer's own cost and liability.

  6. Return your package via the Post Office, remembering to get proof of postage. Please don't post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

It is your responsibility to return your unwanted items in a resalable state. You will not receive a refund should your order be returned damaged to our warehouse.

If you have not followed the above process, then you will be liable for any return costs. These will not be refunded. 

For further details on items eligible for returns please refer to our Terms and Conditions.

International Returns Service

We are aware that returning your order to the UK can be expensive, tiresome and inconvenient. We are proud to announce that we have joined forces with DHL to offer a competitive International Returns service. Should you wish to return your order via DHL please call us free from the US on +001 888 590 5924 and the rest of the world on +44 203 870 3874. Alternatively, send an email to theteam@livebetterwith.com for more information.

For international customers, please keep your certificate of postage safe as you will need this as your proof of return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

We will not be responsible for items lost or damaged in the post when returning them to us, so we recommend you send your returns via a 'Tracked' or 'Signed For' delivery service, giving you proof of your item's return.

It is your responsibility to return your unwanted items in a resalable state. You will not receive a refund should your order be returned damaged to our warehouse.


Can I exchange instead?

If you would like to exchange your item simply return the unwanted item following our returns procedure and place a new order online for the product you’d like. It can take 5-10 working days for the refund to appear in your bank account from the date we receive your order.

 

Returns Address

All Returns should be sent to the following address:

FAO: Live Better With

Synergy Retail Support Ltd

Unit 3

Crow Lane Industrial Estate, 

Ravens Way, 

Northampton 

NN3 9UD  

Please do not send your purchase back to the manufacturer.

Responsibility for Returns Items.

Returned items are your responsibility until they reach our warehouse so please ensure the packaging is secure. All items will be inspected on return and any item in unsuitable condition may be returned to you. Please make sure you are happy with items before removing any labels or packaging.

What happens if I receive a faulty item?

If you receive an item that is faulty, please send it back to us and we will either offer you a repair, or a replacement. If neither is possible, then a full refund, (including the original delivery charge if applicable), will be processed. Faulty items are checked on receipt and validated.

If your item comes with a years warranty, this is only valid a year from the purchase date. With any replacement received within the warranty period, your warranty does NOT renew. For more information visit our Terms and Conditions page.

Refunds

Once your return has been received, checked and processed, we will issue you with a refund using your original payment method. It can take up to 14 working days to be received and processed and 5-10 working days for the refund to appear in your bank account.

If you have a query about your refund please email theteam@livebetterwith.com.

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